Hello, I'm glad to receive your feedback. Firstly, we delivered the goods to your designated location on time and sent all the information about the goods to your agent. Regarding your agent's failure to ship as per your request, we have also assisted you in communicating with your agent to understand the situation and attempting to persuade them to cooperate with you. But we have no right to interfere with you and your agent regarding shipping and warehousing issues. If there is anything else you need help with, please contact customer service and we will do our best to assist you.